Privacy Policy

Effective Date: December 07, 2025

1. Introduction

Megaluma Inc DBA Lucas Burns Mortgages (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact information

We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

Communications data

If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.

Usage and device information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and service data

If you schedule appointments or use our services, we may collect details associated with those interactions.

3. How We Use Your Information

We use your information to:

- Provide requested services and customer support

- Send appointment confirmations and reminders

- Send SMS and email communications that you have explicitly consented to receive

- Improve our website and marketing performance using analytics

- Maintain compliance records related to consent and opt outs

- Protect our business and users, including fraud and security monitoring

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

5. How We Share Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Lucas Burns Mortgages does not sell, rent, or share your personal information, specifically your SMS opt-in data and phone numbers, with any third parties.

We may share information only in the following strictly limited circumstances:

Service Providers: We may share information with trusted vendors who perform technical services on our behalf, such as SMS delivery (aggregators) and email platforms. These providers are strictly prohibited from using your information for any purpose other than providing these services to us.

Text Messaging Originator Data: All other categories mentioned in this policy exclude text messaging originator opt-in data and consent; this specific information will not be shared with any third parties or affiliates under any circumstances.

Legal Requirements: We may disclose information only if required by law or to protect the safety and security of our users and Lucas Burns Mortgages.

6. Your Choices

SMS opt out

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.

Email opt out

You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.

Access and correction

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.

10. Contact Us

If you have questions about this Privacy Policy, contact:

Megaluma Inc DBA Lucas Burns Mortgages

Address: 712 Brian Good Ave, Ottawa, ON, K4M 0E2

Phone: +1 613-909-9983

Email: [email protected]